Following up to my previous post regarding the new Comcast Caller ID, I tried to use it on my pc but needed to know the primary account login details. I know that it was short and simple but I could not remember for the life of me!
So here’s the situation. My wife’s name and social security number are on the Comcast account as the primary account…and I am trying to set this up from work. I have no information with me what so ever and I made a fool out of myself. Read on…
My thoughts are in blue…
Problem : trying to find out what primary account user name is
Comcast Support > Thank you for contacting Comcast Live Chat Support. My name is Comcast Support. Please give me one moment to review your information.
Comcast Support > By the way, how do you do?
Me_ > great thank you (Please don’t ask me anything regarding the account…please…please)
Comcast Support > It is nice to know that you are doing great. You are welcome.
Comcast Support > Regarding your concern, I understand you would like to know what your Comcast primary user name is.
Comcast Support > No worries.
Comcast Support > I will be happy to assist you with that.
Me_ > Yes (omg…please…please…please)
Comcast Support > Before I am able to proceed, I must confirm your identity as the authorized account holder.
Comcast Support > May I have your full Comcast account number to verify your account, please?
Me_ > I apologize but I do not have that information with me at this time. Could you use anything else to verify? (Doh! I knew it! Here we go…)
Comcast Support > Oh, that is okay.
Comcast Support > For verfication purposes, may I have the last four digits of your social security number, please?
Me_ > Samantha is my wife and I am Jason which I use a secondary account for email (Ok, I am not who I say I am but can you still give me the info?)
Comcast Support > I am sorry, that did not match with our records.
Comcast Support > Oh, hi Jason. (Hi there. I’m an idiot.)
Me_ > would you mind holding while I contact her?
Comcast Support > Sure, I will be here.
Me_ > thank you (ring, ring, ring…ring…ring?)
Comcast Support > Please take your time.
Me_ > she is not answering her phone (As usual! Glad it wasn’t an emergency!)
Me_ > I apologize to have wasted your time (Screw it, throwing in the towel)
Comcast Support > Oh, no worries.
Comcast Support > Let us try another else, (Yes! Another chance!?)
Comcast Support > Can you please provide me the last exact amount you paid for your Comcast bill?
Me_ > I have no idea (omg…how am I supposed to know?!)
Comcast Support > Oh, we need the exact amount. Can you tell me the last pay per view you have ordered?
Me_ > I believe that it was Bride Wars, but I know the previous before that was Australia ( Took about 2 minutes to think of this. I only remembered because our 3yr old daughter ordered them for us with her quick little fingers)
Comcast Support > Yes, you got it!
Me_ > whew! (OMG, Its like winning the lotto! Whoo! Hoo!)
Comcast Support > Thank you for verifying your account.
Me_ > sorry about all that
Comcast Support > Your primary Comcast user name is: *****
Comcast Support > That is okay, no need to apologize
Me_ > perfect! thank you so much and I appreciate your patience with me (That account name was so easy and I cannot believe that couldn’t remember it)
Comcast Support > It certainly has been my pleasure assisting you.
Comcast Support > Have I addressed your concern or is there anything else that you want me to assist you with?
Me_ > That should be it for now (I don’t need anymore embarrassment for now, thanks)